FAQ

requently Asked Questions (FAQ)

1. What products do you offer?
We offer a variety of custom merchandise including apparel, accessories, and home goods, all inspired by our unique designs. All items are made-to-order using Printful’s print-on-demand service.

2. How long will my order take to arrive?
Each item is made-to-order, so please allow 5–14 business days for production. Shipping times vary depending on your location and the shipping method selected at checkout. You will receive a tracking number once your order ships.

3. Can I cancel or change my order?
Because each item is custom-made, we are unable to cancel or make changes once an order is placed. Please make sure your order details are correct before completing checkout.

4. Do you accept returns or offer refunds?
All sales are final. We do not accept returns or exchanges unless the item is defective or damaged during shipping. If there’s an issue with your order, please contact us within 7 days of delivery with photos, and we’ll work with Printful to resolve it.

5. What if my item arrives damaged or incorrect?
We take quality seriously. If your item arrives damaged or there’s a printing error, please email us at dustandh0ney@outlook.com - [the 0 in honey is a zero] - within 7 days of receiving your order with a photo of the issue. We’ll review it and coordinate a replacement with Printful if necessary.

6. How do I know what size or fit to order?
Each product page includes a sizing chart. Please check these carefully before ordering. Sizes may vary slightly between products, so measuring yourself against the chart ensures the best fit.

7. Can I request custom designs or personalization?
Currently, all items are pre-designed and cannot be personalized. Keep an eye on our store, as we may release limited custom or special editions in the future.

8. How can I contact you?
For any questions or concerns, email us at dustandh0ney@outlook.com - [the 0 in honey is a zero]. We strive to respond within 48 hours.